Faq

RuPay PaySecure Help & Support

Frequently Asked Questions

Everything you need to know about Youth Bank RuPay PaySecure online payments.

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Youth Bank RuPay PaySecure is a payment service that allows you to use your RuPay ATM Cum Debit Card for online purchases. It lets you use your ATM PIN to make payments online through a simplified yet secure architecture. It also offers additional security via image selection and a passphrase validation.
No separate password is required. Your ATM PIN is all you need. Authentication also requires image selection and a passphrase in addition to your ATM PIN.
  • Wrong Image: Use the Re-register option to register your card again and choose a new image.
  • Wrong PIN: Click "Cancel" on the PIN pad to go back. You can then re-enter the correct PIN on a new attempt.
Terminate the transaction immediately and contact Bank customer care to report the issue. The phrase is an anti-phishing feature — a wrong phrase may indicate a fraudulent page.
Terminate the transaction immediately and contact the bank to report the issue. This feature helps you detect phishing attacks and adds an extra layer of security.
Please contact your nearest Youth Bank Branch where you hold your account to receive a new PIN or Card.
Contact your Youth Bank Branch where you hold your account to receive a new PIN.
Contact your Youth Bank Branch where you hold your account to request a Renewal Card.
CVD is the three-digit number printed on the back of your card. It is used to verify that you physically possess the card during online transactions.
Your OTP will be sent to the mobile number registered with Youth Bank.
The OTP is valid for 300 seconds (5 minutes) from the time it is generated.
Please contact the Youth Bank Debit Card Division immediately on 1800 313 2131.
No. The OTP is valid for the first transaction only. A new OTP will be generated for each retry.
Click the 'Re-register' button on the screen to restart the registration from step one. You can then select a new image and note it for future use.
The phrase is an anti-phishing feature that adds an extra layer of security. For every subsequent transaction, you must acknowledge this phrase along with your last three online transactions to confirm you are on a genuine page.
Re-register your card to enter a new phrase. Once done, this new phrase will appear on the authentication pad for all future transactions.
If you have not yet clicked Submit, click "Cancel" and start a new transaction. If you already submitted the wrong PIN, the transaction will be unsuccessful and you will be notified.
Yes. Click the 'Clear' button on the PIN pad to erase your entry and re-enter the correct PIN without starting a new transaction.
  • First time: The card is blocked for that business date and automatically unblocked the next business day.
  • Second time: The card is permanently blocked. You must re-register by initiating a new online transaction.
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Debit Card Division Helpline

1800 313 2131
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Help & Support

Frequently Asked Questions

Everything you need to know about Youth Bank RuPay PaySecure online payments.